Refund Policy
At VerdantMeadow, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we welcome you to review our refund policy outlined below. This policy applies to all purchases made online at verdantmeadow.site.
Last Updated: April 1, 2023
Returns
All returns must be initiated within 14 days of the purchase date. To be eligible for a return, your item must be unused or uneaten, in the same condition that you received it, and must be in the original packaging.
Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food). Please contact us at +44 20 7946 0958 if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift certificates.
Exchanges
We only exchange products if they are defective or damaged upon delivery. If you need to exchange an item for the same product, call us at +44 20 7946 0958 and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Refunds
Once your return is received and inspected, we will send you an email to notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. If you’ve done this and still have not received your refund, please contact us at +44 20 7946 0958.
Shipping
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Exceptions
For hygiene reasons, we cannot offer refunds on any food item unless it arrives damaged or there was an error with your order. In the event of a defective product or order error, please contact us immediately so we can evaluate the issue and make it right.
Questions
If you have any questions regarding our Refund Policy, please contact us at +44 20 7946 0958. We aim to provide excellent customer service and will do our best to assist you.
Thank you for choosing VerdantMeadow for your meals. We appreciate your business and look forward to serving you in the future.